Purchase and sale agreement in an online store

1.1. The site is owned and administered by Ziylan KZ LLP.

1.2. By ordering goods through the online store, the Client agrees to the Terms and Conditions for the sale of goods (hereinafter referred to as the Terms) set out below.

1.3. These Terms, as well as information about the Product presented on the Site, are a public offer.

1.4. The Seller reserves the right to make changes to these Terms, and therefore the Client undertakes to regularly monitor changes to the Terms posted in the "Conditions for the sale of goods" section.

1.5. The Customer agrees to the Terms by clicking on the "Place Order" button on the order form when placing an order.

2.1. To place an Order, the Client must register on the Site.

2.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.

2.3. The Client undertakes not to disclose to third parties the login and password specified during registration. If the Client has any suspicions regarding the security of his login and password or the possibility of their unauthorized use by third parties, the Client undertakes to immediately notify the Seller of this by sending an e-mail to the Customer Service at:

3.1. The Client's order can be placed in the following ways: Orders can only be placed online by submitting an application through the website. When ordering online, the following steps are performed:

3.1.1. Having selected the product and the size you want to buy, by clicking the "Add to Cart" button, you can add the selected product to the cart (to select the size, you can use the "Size Chart" section.)

3.1.2. After adding the product to your cart, you can continue shopping or by clicking the "Go to cart" button to complete your order.

3.1.3. If you have a discount code that you can use when placing your order, you can enter it in the "Campaign Code/Coupon" field and click the "Submit" button. Your discount will then be applied to your shopping cart. After this, you can continue purchasing.

3.1.4. Please fill in the address details on the page that opens and continue.

3.1.5. Select your preferred payment method and enter your payment details.

3.1.6. Click "Checkout" to complete your purchase.

3.2. After placing an order, the Client is provided with information about the expected date of transfer of the Order to the Delivery Service. This date means the period within which the Seller undertakes to transfer the Client's Order to the Delivery Service chosen by him when placing the Order.

3.3. If the Customer places an Order for the Product in a quantity exceeding units of one product name, and if the Seller does not have the required quantity of the ordered Product in stock, the Seller informs the Customer about this by sending an electronic message.

3.4. The expected delivery time of the Goods to the Seller's warehouse will be sent to the email address specified during registration.

3.5. All information materials presented on the Site are for reference only and cannot fully convey reliable information about the properties and characteristics of the Product.

3.6. If the ordered Goods are not in the Seller's warehouse, including for reasons beyond the Seller's control, the Seller has the right to cancel the specified Goods from the Client's Order and notify the Client about this by sending an email to the address.

4.1. The delivery area for some types of goods is limited to the Republic of Kazakhstan. These include: all products posted on the website.

4.2. The Seller will make every effort to comply with the delivery times indicated on the Site, however, delays in delivery are possible due to unforeseen circumstances that are not the fault of the Seller.

4.3. The risk of accidental loss or accidental damage to the Goods passes to the Client from the moment the Order is transferred to him and the Client signs the documents confirming the delivery of the Order.

4.4. Method of delivery of goods: delivery of goods is carried out by courier companies with which the seller has concluded an Agreement.

4.5. The delivery cost of each Order is calculated individually, based on its weight, region and delivery method, and sometimes the form of payment.

4.6. Upon delivery, the Order is handed over to the person indicated as the Recipient of the Order, or to a person authorized by the Recipient who has provided a power of attorney in notarized form for the right to receive the Order.

4.7. To avoid cases of fraud, as well as to fulfill our obligations in clause 4.6., when delivering a prepaid Order, the person delivering the Order has the right to request an identification document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the Recipient's personal information (clause 9.3.1.).

5.1. The price of the Product is indicated on the Site. In the event of an incorrect indication of the price of the Goods ordered by the Client, the Seller will inform the Client about this as soon as possible in order to confirm or cancel the Order.

5.2. The price of the Product on the Site can be changed by the Seller unilaterally. In this case, the price of the Product ordered by the Client is not subject to change.

5.3. Methods of payment for the Goods are indicated on the Site in the "Payment Methods" section.

5.4. If the Goods are paid in advance, the Order is accepted for processing only after the Client's funds are credited to the Seller's bank account.

5.5. Features of paying for goods using bank cards:

5.5.1. In accordance with the Resolution of the Board of the National Bank of the Republic of Kazakhstan dated August 24, 2000 No. 331 "On approval of the Rules for the issuance of payment cards, as well as requirements for activities for servicing transactions using them on the territory of the Republic of Kazakhstan," transactions with bank cards are carried out by the card holder or his authorized representative.

5.5.2. When paying for the Goods using a bank card at the Order Pickup Point, the Customer must present an identification document.

5.5.3. The procedure for payment using bank cards is indicated on the Site in the "Payment Methods" section.

5.5.4. Authorization of transactions on bank cards is carried out by the bank.

5.5.5. According to the Criminal Code of the Republic of Kazakhstan, fraud is the theft of someone else's property or the acquisition of rights to someone else's property through deception or abuse of trust.

5.5.6. To avoid cases of fraud when paying with bank cards, all Orders placed on the Site are checked by the Seller.

6.1. The Customer has the right to refuse the ordered Product at any time before receiving it, and after receiving the Product - within fourteen calendar days.

6.2. The Client does not have the right to refuse a Product of proper quality that has individually defined properties if the specified Product can be used exclusively by the Client purchasing it.

6.3. The Client does not have the right to return Goods of proper quality specified in Article 30 of the Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV "On the Protection of Consumer Rights".

6.4. The Customer may return the Product of inadequate quality to the manufacturer or Seller and demand a refund of the amount paid within the warranty period.

6.5. The amount of money paid for the Goods, with the exception of the Seller's expenses for delivery of the returned Goods from the Client, is subject to return to the Client within 30 days from the date of receipt by the Seller of the Client's written application.

7.1. All text information and graphic images on the Site are the property of the Seller and/or its suppliers.

8.1. The Seller is not responsible for damage caused to the Client due to improper use of the Products ordered on the Site.

8.2. The Seller is not responsible for the content and operation of External Sites.

8.3. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Client to third parties.

9.1. Providing information by the Client:

9.1.1. When registering on the Site, the Client provides the following information: last name, first name, email address, phone number and indicates gender.

9.2. Use of information provided by the Client and received by the Seller.

9.2.1 The Seller uses the information:

- to register the Client on the Site;

- to fulfill its obligations to the Client;

- to evaluate and analyze the operation of the Site;

- to determine the winner of promotions conducted by the Seller.

9.2.2. The Seller has the right to send advertising and informational messages to the Client.

9.3. Disclosure of information received by the Seller:

9.3.1. The Seller undertakes not to disclose information received from the Client.

9.3.2. There is no breach of obligation to disclose information in accordance with reasonable and applicable legal requirements.

9.4. The seller has the right to use "cookies" technology. Cookies do not contain confidential information and are not transferred to third parties.

9.5. The Seller receives information about the IP address of the Site visitor. This information is not used to identify the visitor.

9.6. The Seller is not responsible for the information provided by the Client on the Site in a publicly accessible form.

10.1. The legislation of the Republic of Kazakhstan applies to the relationship between the Client and the Seller.

10.2. If any questions or complaints arise from the Client, he must contact the Seller's Customer Service by phone or through the Feedback form on the Website. The parties will try to resolve all disputes that arise through negotiations; if no agreement is reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Republic of Kazakhstan.

10.3. Recognition by a court of the invalidity of any provision of these Terms and Conditions does not entail the invalidity of the remaining provisions.